Does SHOPLUCYS.COM have a catalog? Sorry, we do not produce a print catalog at this time. The Internet allows us to add items and update our availability every day. Please check the web site often!
I didn't receive an order confirmation. What should I do? If you did not receive an email confirmation of your order please call us at 1-888-Lucys88 (582-9788) or email us at customerservice@shoplucys.com
I just placed an order. Can I check the status of it online? For your convenience, shoplucys.com offers an Order Inquiry feature. Once you have logged in under "My Account" you will be able to review and track delivery on orders made online, as well as make changes to your billing and shipping addresses.
What if an item is unavailable or backordered? While we make every effort to fulfill your order, occasionally certain items may be unavailable. We will notify you via your email confirmation if we are out of stock on an item that you have ordered. Any changes will be removed from your order total and will be reflected on your shipping invoice. Items that are backordered will be indicated in your confirmation.
I received my order, but one item was missing. What should I do? If you received your order and an item is missing (that is not on backorder) please call Customer Service at 1-888-Lucys88 (582-9788) for further assistance.
Can I place a wholesale order? We do not offer wholesale pricing on any of our merchandise.
Can I make changes to or cancel my order? After you have placed your order on-line, you may make changes to your order. You can cancel or modify your order at any time as long as it has not been packaged for shipment at our Distribution Center. To cancel or modify an order, call Customer Service at 1-888-Lucys88 (582-9788). If all items are in stock, the order will be processed right away, so be sure to contact us as soon as possible. We're sorry, but we cannot accept cancellations or changes on personalized items or fine jewelry once you have placed your order.
When will my credit card be charged? Your credit card will be charged upon shipment of your order. Please note that your credit card statement will show the charge from Luckie Street, not Shop Lucy's. If you ordered a personalized item or any item valued over $250.00 your credit card will be pre-charged. We will send you an email confirmation of your order once you have completed the order.
What are the shipping rates? Shipping rates are based on order value. Some items may have an additional shipping and handling surcharge. Business days are Monday through Friday, excluding holidays determined by carriers If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available.
